- Builds stronger relationships: Active listening helps people feel heard and understood, which can lead to stronger connections and relationships.
- Improves problem-solving: When people feel that they are being actively listened to, they are more likely to open up and share their thoughts and concerns. This can lead to more effective problem-solving and decision-making.
- Enhances empathy: Active listening requires tuning into not just what someone is saying, but also their body language and tone of voice. This helps people develop a deeper sense of empathy and understanding for others.
- Reduces misunderstandings: Active listening helps prevent misunderstandings and miscommunication by ensuring that both parties are on the same page.
- Increases productivity: By listening actively, people can better understand their colleagues’ needs and concerns, leading to a more efficient and effective work environment.
- Fosters personal growth: Active listening helps people develop self-awareness and empathy, which are important for personal growth and development.
10 practical tips:
- Face the speaker and have eye contact
- “Listen” to non-verbal cues too
- Don’t interrupt
- Listen without judging, or jumping to conclusions
- Don’t start planning what to say next
- Show that you’re listening
- Don’t impose your opinions or solutions
- Stay focused
- Ask questions
- Paraphrase and summarise
For more, read the article 10 very practical tips for active listening
7 steps for managers
- Understand the purpose of communication
- Pay attention and really listen
- Be open to learning
- Be patient and avoid interrupting
- Don’t take ownership of the conversation
- Offer genuine feedback after the active listening
- Thank the person for their communication after actively listening to it
For more, read the article 7 steps to mastering Active Listening for managers
Active Listening Masterclass by Udemy
Top rating: 4.5 our of 5 stars
48,000 students have taken this course so far.
Content: 14 lectures in 31 min on-demand videos, 8 downloadable resources.
They also offer several more in-depth courses about Active Listening and Deep Listening.
(and no, we don’t get a commission if you sign up for this course ;-))